First order discount -20%

FAQ

  • Ordering and Payment
    • What payment types do you accept?
      We accept payment by MasterCard, Visa, Switch, American Express, PayPal, MyDesign24 online gift vouchers, and most other major credit/debit cards. We are not currently able to accept payment online via cash, cheque, Diners. We do not offer Interest Free Credit agreements online.
    • Can I place my order over the phone?
      If you would like to speak with a member of our online service team to make an order or confirm order details, please call us on +371 8000-47-91 and we will be happy to assist you personally.
    • Will I get an order confirmation?
      Of course. Shortly after placing your order, you will receive an automatic order confirmation from us to your e-mail containing all details of your order.
    • Can I make changes to my order?
      If you need to make a change after getting an order confirmation you must speak to one of our online customer service team on +371 8000-47-91. Please note that any changes made after you have confirmed your order could result in the order creating a new approximate timeframe for delivery and may be longer than the one given on your original order.
    • How do I apply a discount code?
      When you have selected your items you can add your discount at the checkout. Go to your basket and before you click to check out, go to the box next to ‘promotional code’ at the bottom of the screen. Enter the code in the box and click ‘apply’, this will deduct the promotional code amount. You can now proceed to checkout. Please note that discounts cannot be applied retrospectively.
    • Can I apply for credit online?
      We do not offer credit accounts at this time.
  • Delivery
    • Can I change the delivery address?
      If you want to change the delivery details, please contact us and we will update this information for you. You can do it at any time up until 48 hours before we dispatch your item(s) for delivery from our distribution centre. If your items have already been dispatched, changing your delivery address isn't possible, and you may be charged for arranging redelivery.
    • Where do you deliver?
      We deliver to all European countries. You can find the list of the countries we deliver our products here.
    • What are the shipping cost?
      We ship our products to any European country you choose via the UPS service. You can calculate your shipping cost here.
    • What if I am not in when you deliver?
      Items delivered by courier will be left in a safe location where available. If there is not a safe place to leave your items the courier will leave a calling card to enable you to rearrange your delivery. For all other items you will need to call our online service team on +371 8000-47-91 to organize a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place. You can learn more about terms of delivery here.
  • Cancellations and Returns
    • Can I return my goods to store for a refund?
      If you wish to return items, please contact our Customer Service department via phone at +371 8000-47-91 with your order details.
    • What if my order is damaged or faulty?
      At MyDesign24, we do our best to ensure the quality of all our products so we're really sorry that your product arrived in that condition. We're more than happy to help though. Please send a photo of the fault for Customer Service department to info@mydesign24.com and we’ll get back to you with a resolution.
    • What if I receive an incorrect item?
      If you have received an incorrect item and did not notice the error before the home delivery team left your property, you should contact our online service team on +371 8000-47-91.
    • Can I delay the delivery of my order?
      If you want to delay the delivery of your order, please contact us on +371 8000-47-91. You can do it at any time up until 48 hours before we dispatch your item(s) for delivery from our distribution centre.
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    • How do I cancel my order?
      It is possible to cancel your order if it has not yet been shipped by contacting our Customer Service department on +371 8000-47-91 with your order details.
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    • How do I return an item?
      If you have changed your mind or the item is no longer suitable you may return the item for an exchange or a refund within 14 days. To do this you may contact us on +371 8000-47-91 or by e-mail: info@mydesign24.com. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.
  • Other Questions
    • Can I opt out of the mailing list?
      You can opt out of the mailing list at any time by clicking the “Unsubscribe here” link at the bottom of the newsletter, or simply call our Customer Service Team line +371 8000-47-91.
    • How do I get my password for my online account reset?
      After clicking on Sign In/Register please click on the ‘forgotten password’ link and enter your registered email address. You’ll receive an email allowing you to reset your password. Please note the reset email may not arrive instantly. If you are still having issues please contact our Customer Service Team who will be happy to help.
    • My order is later than expected - what shall I do?
      Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about when they arise. If you've been waiting longer than you should have and you haven't heard from us, please log in and go to 'My orders' to get the most up to date information on the whereabouts of your products.
    • What if my order is incomplete?
      This should rarely happen, though if it does, please get in touch with one of our team and we'll sort this out for you.
    • Why has my payment failed?
      Payment can be declined for a variety of reasons. The first thing to do is to check that we accept your card type (Visa Credit, Visa Debit or Mastercard). Next, make sure your card details are correct. If it still isn’t working, we recommend you give your bank a call. If you’re getting an error code, please contact us on +371 8000-47-91 or by e-mail: info@mydesign24.com.
    • When will I see my refund in my account?
      Your refund should appear almost immediately, but it can vary depending on the bank and type of card you've used.
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    • How will I be refunded?
      The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.